Westex Silken Velvet Carpet

Looking after your new Carpet.

It can be very daunting looking at all these different types of carpets and working out which will be the best one for you, which we’ve eluded to in a previous post, but here we hope to give you some day-to-day maintenance tips for your new carpet. We aim to give you some vital information on how to keep it looking better for longer and some secrets on how to get awkward stains out of your carpets.

The Quick Carpet Care Guide

To help you maintain your new carpet’s good looks, you’ll need to take good care of it, maintain it as well as you can, and clean it properly.

The key to good maintenance is to vacuum regularly to avoid particles of loose dirt and dust working their way into the carpet pile where they can act abrasively on the fibres and discolour the carpet.
  • Vacuum regularly at least 2-3 times a week.
  • A large, strong doormat will reduce dirt from outside being spread around the house.
  • Removing your shoes at the front door will lessen the impact of everyday wear and tear.
  • Avoid where possible, laying light coloured carpets next to external entrances.
  • Man-made fibre and wool carpets should be vacuumed regularly as soon as they are laid.


Loop Pile carpets should be vacuumed with a cylinder cleaner using the suction head only. Avoid using beater heads and brushes – they will catch and lift the fibres, and eventually, this will give your carpet a bobbled or felted appearance.


We recommend a vacuum cleaner with an adjustable height for Soft Deep Pile carpets, to ensure proper airflow over the pile surface, during cleaning.


Cut Pile carpets should ideally be vacuumed with an upright vacuum cleaner with a beater bar and brush. You can also opt to use a cylinder vacuum cleaner with a similar attachment.

The Complete Carpet Care & Maintenance Guide


In a busy house with a young family, pets, or plenty of visitors, spills, and stains can happen at any time. The good news is that carpets can be cleaned easily and simply by following the recommended guidelines below,

• Tackle spillages and stains immediately, don’t leave them until later or allow them to dry.
• Blot away all the liquid stains with a dry kitchen towel or a clean white dry cloth.
• Semi-solid substances should be removed with a plastic spatula.
• Remember to be patient – don’t rub vigorously or over-soak the stain.
• Always work from the outside of the stain inwards to minimise it spreading.
• To clean off any remaining stains, blot with a clean, damp cloth.

Polypropylene Carpets:

  1. Make sure you have a clean, white cloth, household bleach, warm water and kitchen towel to hand.
  2. As above, tackle the spillage immediately to ensure it doesn’t dry into the carpet and remove all semi-solids with a plastic spatula.
  3. Make a bleach solution, using one part bleach and ten parts water.
  4. Using the white cloth and working gently from the outside in, gently blot away the stain, adding more bleach to the solution if necessary
  5. When the stain has been removed, carefully blot the carpet dry with kitchen towel.

Wool Carpets:

  1. Make sure you’ve got the right tools for the job. You will need a dry kitchen towel, a clean white cloth, warm water, and a plastic spatula.
  2. Tackle a spillage or stain immediately – if you leave it for some time or allow it to fully dry, it may be harder to lift the stain out.
  3. If there are any semi-solid spillages (such as food, for example) ensure you pick that up first – you don’t want to be scrubbing stains into the carpet. Use a plastic spatula to remove these to minimise further contact with the carpet.
  4. Using a little warm water and a kitchen towel, gently blot the stain, working from the outside, inwards to minimise spreading. Continue this, replacing the towel when necessary, until the stain has faded significantly. Be sure not to over-wet the carpet!
  5. Finally, use a clean, white cloth and a little warm water and continue to blot the stain until disappeared.

Regular Vacuuming

Vacuum your carpet on a regular basis as this will reduce dust and dirt, prolonging the life of your carpet. Heavy traffic areas should be vacuumed daily.

For cut pile carpets, we recommend the use of an upright cleaner with an active beater bar, as this will help loosen and lift soiling from the pile.

For loop pile carpets, we recommend the use of a suction vacuum cleaner with no beater bar. The use of vacuum cleaners with a beater bar on a loop pile carpet may cause the carpets to “pill” or fuzz.

Fluffing & Shedding

All new wool carpets do have a certain amount of fluff consisting of short lengths of fibre, which may be shed from the carpet and that does not reach the base of the carpet itself. These slight fragments of fibre tend to come out of the carpet pile with general use. Fibre shedding is a normal characteristic of a wool carpet and as long as sufficient maintenance is carried out, i.e regular vacuuming, this will diminish over time. If you do have to deal with any snags or pulls, never try to pull out the fibre. Simply snip them off with a pair of scissors.

Routine Clean

From time to time, your carpet will benefit from a thorough deep clean. There are a number of effective shampoos and powders available, but please make sure it is appropriate for your carpet. If you are unsure about tackling the stain yourself, we highly recommend you contact a professional cleaning company to carry out the work. When having your carpet professionally cleaned, also use a reputable company and check references fully. We would only recommend a deep clean very rarely, as the force and water used to clean in this manner, would put a strain on the backing and dilute the adhesive holding the carpet together. This can create ripples forming in your carpet when sections of the backing have come away. This is called delamination is spells the very end of your carpet, as it will only spread like a virus throughout the carpet within a few short months.

Caring for your carpets is essential for their longevity and appearance. Regular maintenance can help keep your carpets looking clean and new, while neglecting them can cause irreversible damage. Here are some tips for taking care of your carpets:

  1. Vacuum regularly – Regular vacuuming is essential for removing dirt and debris from your carpets. You should aim to vacuum high-traffic areas at least once a week and other areas every two weeks. Make sure you use a good quality vacuum cleaner with a high-powered suction to ensure you remove as much dirt as possible.

  2. Address spills and stains immediately – The longer you leave spills and stains on your carpets, the harder they are to remove. As soon as a spill or stain occurs, use a clean cloth to blot the area and absorb as much of the liquid as possible. Avoid rubbing the area, as this can push the stain deeper into the carpet fibers. Once you have blotted the area, use a carpet cleaner designed for the specific type of stain and follow the instructions on the label.

  3. Use doormats – Place doormats at all entrances to your home to help prevent dirt and debris from being tracked onto your carpets. This can help reduce the amount of dirt that is ground into your carpets and make them easier to clean.

  4. Move furniture regularly – Moving furniture around can help prevent uneven wear and tear on your carpets. If you leave heavy furniture in the same spot for too long, it can cause permanent indentations in your carpets. You should aim to move your furniture at least once every six months.

  5. Get your carpets professionally cleaned – Even with regular maintenance, your carpets will still require a deep clean every so often. We recommend getting your carpets professionally cleaned every 12-18 months, depending on usage. Professional cleaners have access to powerful equipment that can remove even the toughest stains and leave your carpets looking and feeling like new.

  6. Protect your carpets from direct sunlight – Sunlight can cause your carpets to fade and lose their color. To prevent this, we recommend using blinds or curtains to block out direct sunlight during the day.

By following these simple tips, you can keep your carpets looking great for years to come. Remember, a little bit of regular maintenance can go a long way in preserving the appearance and longevity of your carpets.

Secret tips on how to get stains out of your carpet

For spillages on the carpet, remove excess with a spoon or blunt knife then blot with an absorbent cloth or tissue as soon as possible. Tackle any remaining stain with one of the carpet care products given below. NEVER use household detergents as they damage the carpet. Apply spot remover to a clean white cloth and then blot the stained area with the cloth, starting on the outer edge of the stain and working inwards. Blot up the released stain with a dry cloth or tissues. Brush to align pile. Leave to dry.

4 carpet care products will tackle most of your problems

1. Carpet shampoos – *1001 Manual Carpet Shampoo or *Astonish Carpet & Upholstery Shampoo, diluted according to the manufacturer’s instructions.

2. Spot removers for water-based stains – *1001 Troubleshooter or *OxyKic Permanent Carpet Spot Stain Remover used to the manufacturer’s instruction.

3. Spot removers for greasy stains – *Dyzolv or *Natural & Clean Spot Remover. For paints: white spirit. For ballpoint pens: surgical spirit. For nail varnish: acetone or nail varnish remover. Use solvent-based products only in a well-ventilated area.

4. Powders / Dry Extraction Cleaners – *SEBO Duo-P Powder, *Zorb Dry-Cleaning Powder or *Clean Dry Microsponges.

Stains on Polyproylene Carpets

We would advise keeping something handy to clean deep stains as they happen. Leaving these for too long will make them tougher to get out. Our key tip on keeping a man-made carpet clean without stains is to always have some diluted bleach to hand to get the stains out quickly. take an old window spray bottle or equivalent, fill 10-20% of bleach and fill the rest with water. Then keep this bottle somewhere safe, out of reach of children but easy enough to get to when needed. This then makes it easy to spray the bleach solution on the stain and remove the stain quickly and easily.

WOOLSAFE Advice & Further Guidance.

WOOLSAFE accredited carpet cleaning company or carpet care products call or email The WOOLSAFE Organisation on, 01943 850817 or Email: info@woolsafe.org

Carpet stain removal guide